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The Elms
Excelsior Springs, MO | Full Time
$176k-197k (estimate)
2 Weeks Ago
DIRECTOR OF OPERATIONS
The Elms Excelsior Springs, MO
$176k-197k (estimate)
Full Time | Skilled Nursing Services & Residential Care 2 Weeks Ago
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The Elms is Hiring a DIRECTOR OF OPERATIONS Near Excelsior Springs, MO

Summary

About the Hotel and Hyatt

For more than 125 years, the stately Elms Hotel & Spa has welcomed visitors—including celebrities and politicians—to downtown Excelsior Springs, nestled amid picturesque, tree-lined grounds. Charming restaurants, shops, and Siloam Mountain Park are less than a half-mile away from the boutique hotel.

Well-being is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last eight years, ranking No. 16 in 2022.

We’re proud to offer exceptional corporate benefits which include:

  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, along with other local and global corporate discounts
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off (inclusive of Vacation, Sick, & Holidays)
  • Medical, Dental, Vision, 401K with company match
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

About the Role:

The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms and Food & Beverage Division. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience.

Responsibilities include:

  • Providing senior leadership by developing and assuming key management responsibilities
  • Responsible for short- and long-term planning and the management of the operations in the front and back of the house
  • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
  • Assume the role of liaison between all departments within the hotel
  • Supervise departmental performance and provide them council
  • Coach and counsel employees to reflect Hyatt service standards and procedures
  • Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
  • Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
  • Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
  • Organize and facilitate departmental meetings, training and goals setting

Qualifications

Qualifications:

  • In-depth skills and knowledge of hotel operations
  • Possess strong leadership, communication, organization and relationship skills
  • Experience with training, financial management and customer service
  • Proficient in general computer knowledge
  • Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
  • A true desire to exceed guest expectations in a fast paced customer service environment
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Minimum of 8 years of Hospitality or relevant management experience required

Job Summary

JOB TYPE

Full Time

INDUSTRY

Skilled Nursing Services & Residential Care

SALARY

$176k-197k (estimate)

POST DATE

04/13/2024

EXPIRATION DATE

06/12/2024

HEADQUARTERS

PALM BAY, FL

SIZE

25 - 50

FOUNDED

2010

CEO

JASMIN BLAKE

REVENUE

$5M - $10M

INDUSTRY

Skilled Nursing Services & Residential Care

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The following is the career advancement route for DIRECTOR OF OPERATIONS positions, which can be used as a reference in future career path planning. As a DIRECTOR OF OPERATIONS, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary DIRECTOR OF OPERATIONS. You can explore the career advancement for a DIRECTOR OF OPERATIONS below and select your interested title to get hiring information.

If you are interested in becoming a Director of Operations, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Director of Operations for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Director of Operations job description and responsibilities

A Director of Operations supervises general managers of different areas of an organization and works with production and day-to-day activities.

01/15/2022: Memphis, TN

Directors of operations need to excel on a computer and be comfortable using word processing programs and spreadsheets.

01/02/2022: Topeka, KS

Director of operations must orient themselves on the various systems and departments of the business, and they need to be fully aware of how these different moving parts function together.

02/10/2022: Santa Fe, NM

the director of operations must ensure that they give adequate attention to each component.

12/27/2021: Columbus, GA

A director of clinical operations manages the daily operations of a healthcare facility or a specific department within a clinic or hospital.

02/14/2022: Kansas City, MO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Director of Operations jobs

Directors of operations typically need to meet certain requirements to be considered for the position.

01/29/2022: Moline, IL

Retail managers do scheduling and enacting policies, whereas the director of operations supervises bigger-scale projects.”.

12/24/2021: Poughkeepsie, NY

To that end, anyone who wants to be a director of operations needs to develop strong communication skills.

12/13/2021: Concord, NH

Keep financial record of all operations.

02/17/2022: Stockton, CA

Supervise staffs from different departments.

01/10/2022: Poughkeepsie, NY

Step 3: View the best colleges and universities for Director of Operations.

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